Welcome to Our Cleaning Family!
We’re thrilled to have you on board and excited to bring sparkle and shine to your space. Whether it’s your cozy home or bustling office, we’re here to make your life easier. Let’s dive into some important details to ensure a smooth and happy experience for all!
📅 Schedule & Service Details
- Your Cleaning Date & Time: You’ll find all the details in our handy calendar invite sent via email. This includes the frequency and specifics of your cleaning plan.
- Payment Info: Check your email for all the payment details tailored to your needs.
💲 Pricing: Fair & Transparent
- Hourly Rates (as of 1/27/2022):
- Single Cleaner: $40/hour (materials included)
- Two Cleaners: $80/hour (gets the job done faster, but cost remains the same)
- Flexibility: If you prefer two cleaners (subject to availability), we can reduce cleaning time while maintaining the same price.
🕒 Timeliness and Flexibility
- Approximate Arrival: Traffic and other factors can affect our arrival. We aim to be punctual but appreciate your flexibility for any slight delays.
- Late Arrival Notification: If we’re more than 30 minutes late, we’ll let you know.
🌟 Add-Ons for a Deeper Clean ( see our services list page) for list of services included in our cleaning packages
- Ad in Deeper Clean Options: Include inside window cleaning, blind cleaning, and/or inside major appliance cleaning. Just give us a 72-hour heads-up if you need to ad any of these these extra services that have not already been included in your cleaning.
💳 Payment Policy: Hassle-Free
- Booking Deposit: Required to secure your cleaning dates.
- Payment Due: At the time of service, unless other arrangements are made.
- Credit Card Policy: If no payment is made at the time of service, we’ll charge the card on file.
🧹 Handling Clutter: Let’s Keep It Simple
- Pre-Cleaning Prep: Please clear any clutter from areas you want us to clean.
- Clutter Policy: If a room is too cluttered, we might not be able to clean it (unless specific services like Home Organization are requested).
📅 Cancellation Policy: Flexible & Fair
- Notice Period: Please give us a 72-hour heads-up if you need to cancel, to help us manage our schedule efficiently.
- Cancellation Fee: Applies for late cancellations, no-shows, or last-minute changes.
🕒 Late Fees: Keeping Things on Track
- Late Payment Fee: $40, plus 12% monthly interest on overdue amounts.
🚪 Access & Security: Your Trust is Our Priority
- Key Security: We keep your keys safe and unidentified for security.
- Alarm Systems: Please inform us about any necessary alarm settings.
🌧️ Inclement Weather: Safety First
- Weather Considerations: We prioritize the safety of our staff. In extreme weather, we’ll reschedule your cleaning (if necessary).
🔍 Service Quality Guarantee: Your Satisfaction Matters
- Quality Assurance: If you’re not happy with our service, let us know within 24 hours, and we’ll make it right, no extra charge.
🛠️ Construction Cleanings: Specialized Care
- Post-Construction: We ensure cleanliness post-construction, with certain limitations due to ongoing work.
🏠 Health & Safety: A Top Priority
- Safe Environment: We ensure a safe working environment and may document the condition of the area for quality and safety reasons.
🌿 Green Cleaning: Your Choice, Our Commitment
- Eco-Friendly Options: If you prefer green cleaning solutions, just let us know!
🤝 Our Commitment to You
At Spotlessly Clean, we’re dedicated to providing top-notch cleaning services with a personal touch. We value your trust and strive to make every cleaning experience with us a delightful one. If you have any questions or special requests, we’re just an email or phone call away. Let’s make your space shine together! 🌟
