01 Estimate Validity And Scheduling
This estimate is valid for seven days from the issue date. Service dates and arrival timing are subject to availability and are not reserved until availability is confirmed and the required reservation deposit is received.
02 Payment And Reservation Deposit
A nonrefundable reservation deposit is required to reserve service and is applied to the estimate total. The deposit may be transferred one time to a rescheduled appointment occurring within 60 days of the original appointment, subject to availability. The remaining balance is due upon completion of the agreed service.
03 Agreed Service Scope
This estimate covers only the itemized scope and exclusions shown in the estimate. Any condition or requested service not included in the written estimate requires review and written approval.
04 Additional Work
Undisclosed conditions, excessive buildup, hauling, organizing, additional rooms or surfaces, or other work outside the final written scope requires the customer's approval of the scope and pricing in writing before additional work proceeds.
05 Exclusions
Unless separately itemized or approved in writing, this estimate excludes hauling or debris removal, construction debris, organizing, exterior windows, appliance interiors, blind or wall washing, restoration, repairs, paint or adhesive removal, mold remediation, biohazard work, pest treatment, water-damage restoration, and unsafe or inaccessible areas.
06 Access, Preparation, And Safety
The customer must provide safe, unobstructed access, working electricity, running hot and cold water, and functioning plumbing. The customer must secure valuables, medications, firearms, documents, fragile items, pets, and other sensitive property. Delicate, specialty, damaged, or unstable surfaces must be disclosed before work begins.
Spotlessly Clean may decline, pause, or stop work where unsafe conditions exist, including active pest infestation, mold, hazardous materials, bodily fluids, sharps, human or animal waste, biohazards, unstable fixtures, unavailable utilities, or inaccessible areas. Pest-affected areas must be professionally treated and cleared before cleaning.
06A Excessive Clutter & Cleaning Access Policy
At Spotlessly Clean, we understand that homes are lived in. Your home does not need to be spotless before we arrive. However, our team needs reasonable access to the floors, surfaces, fixtures, and rooms included in your cleaning.
What is excessive clutter?
Excessive clutter means belongings or accumulated items that prevent safe access, substantially cover a surface, or require significant picking up, sorting, organizing, or individual moving and replacing before cleaning can be completed. It includes large quantities of knickknacks, collectibles, figurines, decorations, countertop items, toiletries, papers, clothing, toys, boxes, or other belongings. This applies even when items are neatly arranged. A few ordinary decorative or personal items do not, by themselves, constitute excessive clutter; the amount of handling required and access to the surface determine whether additional service is needed.
Preparing for your cleaning
Please pick up loose clothing, toys, papers, dishes, and personal belongings from the areas scheduled for cleaning. Reduce crowded surfaces and remove extensive collections from surfaces you want fully cleaned. Keep walkways and doorways accessible. Please personally secure fragile, valuable, sentimental, or delicate items before our arrival.
Cleaning and organizing are separate services
Unless specifically included in your written estimate, cleaning does not include decluttering, organizing, washing dishes, doing laundry, packing, hauling, or removing accumulated belongings. Individually handling, dusting, or cleaning extensive collections of knickknacks, collectibles, decorations, or other items, and clearing and replacing those items to clean underneath, requires advance agreement and may involve additional charges approved in writing before work begins. Our team will not decide which personal items should be discarded.
If you need help preparing your home, contact us before your appointment so we can discuss separately priced organizing or decluttering services.
If clutter prevents cleaning
We may clean only the safely accessible portions of an affected area or leave the area uncleaned. We will notify you of any areas we cannot complete. Cleaning around belongings does not include cleaning underneath or behind items that cannot reasonably and safely be moved.
If the condition of the home requires work beyond the agreed scope, we will discuss options with you. These may include adjusting priorities, approving additional services, or scheduling another visit. Additional work, charges, or scope changes require your written approval before we proceed. If we cannot reach you, we will limit service to the agreed work that can be completed safely.
Unsafe conditions
We may pause or decline service in areas with blocked exits, unstable piles, exposed sharp objects, active pest infestations, or other unsafe or unsanitary conditions. Service may need to be rescheduled after those conditions are corrected.
Pricing, return visits, and service guarantees
A skipped area does not automatically reduce the agreed appointment price. Any price adjustment will be confirmed in writing. Cancellation, rescheduling, or inability-to-access charges apply only as disclosed in your accepted estimate or service agreement.
Areas left uncleaned because of clutter or unsafe access are not eligible for a complimentary return cleaning under our satisfaction guarantee. Cleaning those areas after access is restored may require a separately priced visit.
Any organizing or decluttering expressly included in your accepted estimate remains part of the agreed service.
07 Pre-Existing Conditions
Spotlessly Clean is not responsible for pre-existing damage, ordinary wear, permanent staining, deterioration, failing finishes, loose fixtures, defective appliances, or damage caused by unstable or improperly installed items. Results on worn, damaged, heavily stained, or delicate materials cannot be guaranteed.
08 Completion And Correction Period
A customer walkthrough is requested at completion. Any concern involving the agreed cleaning scope must be reported within 24 hours after service completion, and Spotlessly Clean must be given a reasonable opportunity to inspect and correct eligible missed work.
09 48-Hour Cancellation, Rescheduling, And No-Access Policy
Cancellation or rescheduling requires at least 48 hours' notice. With timely notice, the reservation deposit may be transferred once to an appointment within 60 days, subject to availability. Less than 48 hours' notice, lockout, denied entry, inaccurate access information, or other customer-caused inability to begin is a late cancellation. The deposit will be retained for reserved labor and lost scheduling capacity, and a new deposit may be required.
10 Customer Acceptance And Authority
Acceptance confirms the customer reviewed and approves the written scope, exclusions, price, property details, customer-reported facts, and unresolved or conditional items, and owns the property or is authorized to approve the work and charges. Unwritten services or promises are excluded unless Spotlessly Clean approves them in writing.
11 Damage Reporting And Inspection
Damage claims must be reported in writing to tabbysspotlesslyclean@gmail.com within 24 hours after completion, identifying the damage and location and including reasonably available photographs or documentation. The affected area must be preserved, and Spotlessly Clean must receive a reasonable opportunity to inspect before repair, replacement, disposal, or alteration. Emergency action needed to prevent further damage is allowed but should be documented first when safely possible.
12 Condition And Completion Photographs
The customer authorizes reasonable before, during, and after photographs or video for condition documentation, scope verification, quality control, safety, and claim review. Images will not be used publicly or for marketing without separate written permission.
13 Keys, Lockboxes, Alarms, And Access Devices
The customer must provide accurate keys, codes, alarm instructions, and access information before arrival. Spotlessly Clean will use this information only as reasonably necessary for service and will not intentionally retain it longer than operationally required. The customer must disclose access restrictions and deactivate alarms as needed.
14 Weather And Events Outside Reasonable Control
Spotlessly Clean may delay, pause, shorten, or reschedule for severe weather, unsafe travel, illness, utility interruption, government action, property emergency, or another event outside reasonable control. Amounts paid will be applied to the rescheduled service, subject to availability, instead of treated as a customer late cancellation.
15 Returned Payments And Collection
The customer is responsible for bank, processor, or returned-payment charges actually incurred because a payment is declined, reversed, improperly disputed, or returned. Past-due balances may be referred for collection after written notice, with reasonable collection costs charged only as permitted by law.
16 Alabama Law And Good-Faith Dispute Resolution
Alabama law governs without limiting nonwaivable consumer rights. Before filing a claim, each party will give written notice describing the dispute and a reasonable opportunity for good-faith resolution. This does not prevent emergency relief or any remedy that cannot legally be waived.
17 Entire Written Agreement
The accepted estimate, itemized scope, exclusions, terms, and mutually approved written changes are the entire agreement and supersede prior oral statements, texts, emails, calculator results, or informal discussions about scope and price. A later mutually approved written change controls over conflicting earlier language.
Text Messaging Terms
Who sends messages and what they include
By providing your phone number and opting in through our forms, you agree to receive text messages from Spotlessly Clean House Cleaning & Janitorial Services based on the consent you provide.
Service-related messages may include estimate updates, appointment reminders, service notifications, and updates about services you have requested. If you also opt in to marketing messages, these may include special offers, promotions, discounts, and service announcements.
How to opt out or get help
You can stop receiving text messages at any time by replying STOP to one of our messages or texting STOP to 1 877-753-4790. We will send a confirmation of your opt-out, and you will no longer receive messages from that messaging program unless you opt in again.
To receive messages again, sign up through our forms as you did originally.
For assistance, reply HELP, email tabbysspotlesslyclean@gmail.com, or call 1 877-753-4790.
Carrier liability
Carriers are not liable for delayed or undelivered messages.
Message frequency and charges
Message frequency varies based on the services you request and the messaging programs you opt in to. Message and data rates may apply to messages sent or received. Contact your wireless provider with questions about your text or data plan.
Your privacy
For information about how we handle your personal information, please read our Privacy Policy.
Questions before booking?
We are happy to explain the terms or help you understand your written estimate.