Welcome
to
Our
Cleaning
Family!
We’re
thrilled
to
have
you
on
board
and
excited
to
bring
sparkle
and
shine
to
your
space.
Whether
it’s
your
cozy
home
or
bustling
office,
we’re
here
to
make
your
life
easier.
Let’s
dive
into
some
important
details
to
ensure
a
smooth
and
happy
experience
for
all!
📅
Schedule
&
Service
Details
-
Your
Cleaning
Date
&
Time:
You’ll
find
all
the
details
in
our
handy
calendar
invite
sent
via
email.
This
includes
the
frequency
and
specifics
of
your
cleaning
plan.
-
Payment
Info:
Check
your
email
for
all
the
payment
details
tailored
to
your
needs.
💲
Pricing:
Fair
&
Transparent
-
Hourly
Rates
(as
of
1/27/2022):
-
Single
Cleaner:
$40/hour
(materials
included)
-
Two
Cleaners:
$80/hour
(gets
the
job
done
faster,
but
cost
remains
the
same)
-
Flexibility:
If
you
prefer
two
cleaners
(subject
to
availability),
we
can
reduce
cleaning
time
while
maintaining
the
same
price.
🕒
Timeliness
and
Flexibility
-
Approximate
Arrival:
Traffic
and
other
factors
can
affect
our
arrival.
We
aim
to
be
punctual
but
appreciate
your
flexibility
for
any
slight
delays.
-
Late
Arrival
Notification:
If
we’re
more
than
30
minutes
late,
we’ll
let
you
know.
🌟
Add-Ons
for
a
Deeper
Clean
(
see
our
services
list page)
for
list
of
services
included
in
our
cleaning
packages
-
Ad
in
Deeper
Clean
Options:
Include
inside
window
cleaning,
blind
cleaning,
and/or
inside
major
appliance
cleaning.
Just
give
us
a
72-hour
heads-up
if
you
need
to
ad
any
of
these
these
extra
services
that
have
not
already
been
included
in
your
cleaning.
💳
Payment
Policy:
Hassle-Free
-
Booking
Deposit:
Required
to
secure
your
cleaning
dates.
-
Payment
Due:
At
the
time
of
service,
unless
other
arrangements
are
made.
-
Credit
Card
Policy:
If
no
payment
is
made
at
the
time
of
service,
we’ll
charge
the
card
on
file.
🧹
Handling
Clutter:
Let’s
Keep
It
Simple
-
Pre-Cleaning
Prep:
Please
clear
any
clutter
from
areas
you
want
us
to
clean.
-
Clutter
Policy:
If
a
room
is
too
cluttered,
we
might
not
be
able
to
clean
it
(unless
specific
services
like
Home
Organization
are
requested).
📅
Cancellation
Policy:
Flexible
&
Fair
-
Notice
Period:
Please
give
us
a
72-hour
heads-up
if
you
need
to
cancel,
to
help
us
manage
our
schedule
efficiently.
-
Cancellation
Fee:
Applies
for
late
cancellations,
no-shows,
or
last-minute
changes.
🕒
Late
Fees:
Keeping
Things
on
Track
-
Late
Payment
Fee:
$40,
plus
12%
monthly
interest
on
overdue
amounts.
🚪
Access
&
Security:
Your
Trust
is
Our
Priority
-
Key
Security:
We
keep
your
keys
safe
and
unidentified
for
security.
-
Alarm
Systems:
Please
inform
us
about
any
necessary
alarm
settings.
🌧️
Inclement
Weather:
Safety
First
-
Weather
Considerations:
We
prioritize
the
safety
of
our
staff.
In
extreme
weather,
we’ll
reschedule
your
cleaning
(if
necessary).
🔍
Service
Quality
Guarantee:
Your
Satisfaction
Matters
-
Quality
Assurance:
If
you’re
not
happy
with
our
service,
let
us
know
within
24
hours,
and
we’ll
make
it
right,
no
extra
charge.
🛠️
Construction
Cleanings:
Specialized
Care
-
Post-Construction:
We
ensure
cleanliness
post-construction,
with
certain
limitations
due
to
ongoing
work.
🏠
Health
&
Safety:
A
Top
Priority
-
Safe
Environment:
We
ensure
a
safe
working
environment
and
may
document
the
condition
of
the
area
for
quality
and
safety
reasons.
🌿
Green
Cleaning:
Your
Choice,
Our
Commitment
-
Eco-Friendly
Options:
If
you
prefer
green
cleaning
solutions,
just
let
us
know!
🤝
Our
Commitment
to
You
At
Spotlessly
Clean,
we’re
dedicated
to
providing
top-notch
cleaning
services
with
a
personal
touch.
We
value
your
trust
and
strive
to
make
every
cleaning
experience
with
us
a
delightful
one.
If
you
have
any
questions
or
special
requests,
we’re
just
an
email
or
phone
call
away.
Let’s
make
your
space
shine
together!
🌟
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