Privacy Policy
Spotlessly Clean House Clean & Janitorial Services
Effective Date: January 1, 2015
At Spotlessly Clean House Clean & Janitorial Services (“we,” “us,” or “our”), we value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request a quote, schedule services, or communicate with us by phone, email, or text message.
Important Notice Regarding Text Messaging Data
Spotlessly Clean House Clean & Janitorial Services does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.
All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name
Email address
Phone number
Physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for communication channels such as SMS and email
Non-Personal Information
IP address
Browser type
Device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication Information
Records of inquiries and service requests
Appointment details and preferences
Service history
Customer feedback and reviews
2. How We Use Your Information
We use the information we collect to:
Provide, manage, and improve our services
Process transactions and payments
Respond to inquiries and quote requests
Schedule, confirm, and manage appointments
Communicate with you regarding services, reminders, updates, and promotions
Maintain records of consent for SMS, email, and other communications
Improve website functionality, user experience, and business operations
Comply with legal obligations and protect our business from fraud or misuse
3. Text Messaging and Communications
If you opt in to receive text messages from us, we may send you messages related to:
Appointment confirmations
Appointment reminders
Service updates
Quote follow-up
Customer service communications
Limited promotional or marketing messages, where permitted by law and where you have provided consent
We maintain records of your consent, including the date, time, and method of opt-in where applicable.
You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
Message and data rates may apply depending on your mobile carrier and plan.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only in limited circumstances, such as:
With service providers or vendors who help us operate our business, process payments, or deliver services
When required by law, subpoena, court order, or legal process
When necessary to protect our rights, property, safety, customers, or business operations
As stated above, customer opt-in information, including phone numbers and text messaging consent records, is not shared with affiliates or third parties for marketing or promotional purposes.
* All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.*
5. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, and enhance user experience.
These technologies may collect non-personal information such as browser type, device type, pages visited, and time spent on the site.
You may choose to disable cookies in your browser settings, although doing so may affect certain website features.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as needed to:
Provide services
Maintain customer and consent records
Process payments and transactions
Comply with legal, tax, accounting, and regulatory requirements
Resolve disputes and enforce our agreements
8. Your Choices and Rights
You may contact us to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request that we delete certain information, where applicable
Opt out of marketing communications
Withdraw consent for text or email communications, subject to legal and operational requirements
Please note that we may still need to retain certain records for legal, accounting, or operational purposes.
9. Third-Party Services and Links
Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, policies, or content of those third parties.
We encourage you to review their privacy policies before providing any information.
10. Children’s Privacy
Our services and website are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
If we learn that we have received personal information from a child without appropriate consent, we will take reasonable steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Any updates will be posted on this page with the revised effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Spotlessly Clean House Clean & Janitorial Services
Phone: 1 877-753-4790
Email: [email protected]
Website: https://tabbysspotlesslyclean.com/