Spotlessly Clean · West Georgia & East Alabama
Clear expectations before your cleaning. A straightforward way to raise a concern afterward.
Our guarantee follows the cleaning scope in your written estimate and our service terms. If you notice eligible missed work, tell us within 24 hours of service completion so we have the opportunity to inspect and correct it.
The policy, in full
A customer walkthrough is requested at completion. Any concern involving the agreed cleaning scope must be reported within 24 hours after service completion, and Spotlessly Clean must be given a reasonable opportunity to inspect and correct eligible missed work.
A walkthrough is requested when the cleaning is complete. Review the work against the tasks included in your written estimate.
Contact us within 24 hours after service completion and explain which part of the agreed cleaning scope needs attention.
Spotlessly Clean must be given a reasonable opportunity to inspect the concern and correct eligible missed work.
Clear boundaries
The correction policy applies to eligible missed work within your agreed cleaning scope. Your written estimate identifies included tasks and exclusions.
Additional tasks or work outside the agreed scope require review and written approval.
Areas left uncleaned because of clutter or unsafe access are not eligible for a complimentary return cleaning under our satisfaction guarantee. Cleaning those areas after access is restored may require a separately priced visit.
Results on worn, damaged, heavily stained, or delicate materials cannot be guaranteed.
Know who you are hiring
Spotlessly Clean provides residential cleaning and small-office janitorial services across West Georgia and East Alabama.
Get to know the people behind the work, see our cleaning projects, and read customer feedback before choosing a service.
Questions or a cleaning concern?
For a concern about completed cleaning, contact us within 24 hours of completion. Tell us which service and area need attention.
This page explains our existing correction policy. Your accepted written estimate and full cleaning service terms define the agreed scope, exclusions, and service conditions. For a new cleaning, calculate your cleaning cost and request an estimate.